Privacy Policy

Terms and Conditions of Use 
By accessing, browsing, or using this website, you agree to comply with and be bound by these Terms and Conditions of Use, together with our Privacy Policy, which govern your relationship with Laromeperfumes.com in relation to this website.

The terms “Laromeperfumes.com”, “we”, “us”, or “our” refer to the owner of the website. The term “you” refers to the user or visitor of our website.

Use of the Website

  • The content on the pages of this website is provided for your general information and use only. It is subject to change without notice.
  • We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material owned by or licensed to us. This includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced on this website which are not the property of, or licensed to, Laromeperfumes.com are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or constitute a criminal offence.
  • From time to time, this website may include links to other websites. These links are provided for your convenience and to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of linked website(s).
  • You may not create a link to this website from another website or document without our prior written consent.
  • Your use of this website and any dispute arising out of such use is subject to the laws of the European Union and the competent courts of [insert country, e.g., France / Croatia / the country of establishment].

Cancellation Policy

We strive to offer the best service to our customers and provide flexible options where possible:

  • You may cancel your order if it has not yet been dispatched. Contact us as soon as possible at support@larome-franchise.com.
  • Once the order is handed over to the carrier, cancellation is no longer possible, but you retain your right of withdrawal (see below).
  • Express or same-day delivery orders cannot be cancelled after confirmation.
  • Promotional, limited-edition, or special-offer products (e.g., during seasonal sales, holidays) are generally non-cancellable due to their exclusive nature.
  • All cancellations and refunds are subject to our Refund and Return Policy and applicable consumer laws.

Refund and Return Policy (Right of Withdrawal)

We want you to love your purchase. In accordance with EU consumer protection rules, you have the right to withdraw from the contract without giving any reason within 14 days from the day you (or a third party designated by you) receive the goods.

We voluntarily extend this to 90 days for most items to give you extra peace of mind—simply return unused or gently used products.

  • To withdraw, inform us clearly (e.g., via email to support@larome-franchise.com or through your account) within the period.
  • Return the goods without undue delay and no later than 14 days after notifying us. You bear the direct cost of return shipping unless the product is faulty or we offer free returns.
  • We will refund the full amount paid (including standard delivery costs) using the original payment method, within 14 days of receiving the returned goods (or proof of postage).
  • You are responsible for any reduction in value caused by handling beyond what is needed to check the nature, characteristics, and functioning of the goods (e.g., excessive spraying of perfumes).
  • The right of withdrawal does not apply to: personalized items, sealed hygiene products once unsealed (e.g., certain testers), or other statutory exceptions.

For faulty or incorrect items, contact us immediately—we cover return costs and provide a full refund or replacement.

Privacy Policy

This Privacy Policy explains how Laromeperfumes.com collects, uses, and protects your personal information when you visit our website or make a purchase.

We are committed to safeguarding your privacy and process your data in full compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

We may update this policy occasionally by posting the revised version here. Please review it periodically.

What information we collect

Depending on your interaction, we may collect:

  • Identification and contact details (name, email address, phone number, delivery address)
  • Order and payment information (transaction details, payment method—handled securely by providers)
  • Demographic and preference data (e.g., gender, interests in fragrances)
  • Technical data (IP address, browser type, device info, pages visited)
  • Communication data (queries, reviews, feedback)

How we use your information

We use your data to:

  • Process and fulfill orders, including delivery and payments
  • Provide customer support and handle returns/refunds
  • Manage your account and personalize your experience
  • Improve our website, products, and services (via analytics)
  • Send relevant offers, newsletters, or product recommendations (only with your consent or under legitimate interest—easy unsubscribe)
  • Comply with legal obligations (e.g., accounting, fraud prevention)
  • Conduct surveys or contact you for feedback

Legal basis for processing

  • Performance of a contract (orders, deliveries)
  • Legal obligations (tax/invoicing records)
  • Consent (marketing emails, cookies for non-essential purposes)
  • Legitimate interests (website security, basic personalization, fraud detection—balanced against your rights)

Security

We use appropriate technical and organizational measures (e.g., encryption, secure servers) to protect your data from unauthorized access, loss, or misuse.

Cookies and similar technologies

We use cookies to enhance functionality, analyze traffic, and personalize content/ads. Types include essential (for cart/login), analytical, and marketing cookies.

You can manage preferences via our cookie banner or browser settings. Declining non-essential cookies may affect some features.

Sharing with third parties

We share data only when necessary with trusted partners (e.g., delivery companies, payment processors, marketing tools) who act as processors under strict agreements. We do not sell your data.

International transfers (if any) are safeguarded by EU-approved mechanisms.

Your rights

Under GDPR, you have the right to:

  • Access, rectify, or erase your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where applicable)
  • Lodge a complaint with your national data protection authority

To exercise these rights or ask questions, email us at support@larome-franchise.com. We respond within one month (extendable if complex).

This policy is effective as of March 2026.

If you have any questions about these Terms, Returns, or Privacy Policy, please contact us at support@larome-franchise.com. We're here to help!