Returns & Refund Policy
Return Policy - L'arome Perfumes
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return and withdraw from the contract without giving any reason.
We want you to feel confident shopping for fragrances and beauty products—if something doesn't suit you, just send it back. It's that simple!
To be eligible for a return:
- Your item must be in the same condition as when you received it: unworn/unused (or only minimally tested to check suitability, like a small spray of perfume), with all tags/labels attached, in its original packaging, and including any free gifts or samples that came with it.
- You’ll need proof of purchase (e.g., order confirmation or invoice).
- Note: If the product has been used beyond what's necessary to familiarize yourself with it (e.g., excessive spraying or opening sealed hygiene items), we may deduct a proportional amount for the reduced value.
Exceptions: The right of withdrawal does not apply to personalized items (e.g., custom-engraved products), sealed goods unsuitable for return due to health/hygiene reasons once unsealed (e.g., certain cosmetics or testers in direct skin contact), or gift-wrapping services once provided.
To start a return: Contact us at support@larome-franchise.com to let us know your decision to return. We'll guide you through the process, provide instructions, and (where applicable) arrange a return shipping label or details on where to send your package. Items sent back without first contacting us will not be accepted or processed.
You can always reach out to us for any return questions at support@larome-franchise.com—we're here to help!
Damages and issues Please inspect your order as soon as you receive it. If the item is defective, damaged during transport, or if you received the wrong product, contact us immediately at support@larome-franchise.com so we can assess the issue and make it right. For justified claims (e.g., manufacturing defects or delivery damage), we'll cover return shipping costs, offer a repair, replacement, price reduction, or full refund as appropriate.
Exchanges The quickest way to get the right item is to return the one you have (following the process above). Once your return is accepted and processed, simply place a new order for the desired product—we'll make sure it's handled promptly!
Refunds We'll notify you by email once we've received and inspected your return, and confirm if the refund is approved. If approved, you'll be automatically refunded to your original payment method. Please allow some time for your bank or credit card company to process and post the refund (this can take a few days to a couple of weeks, depending on your provider).
- For returns within the first 14 days of delivery, we'll also reimburse standard delivery costs (equivalent to the cheapest shipping option we offer).
- For returns after 14 days (up to 90 days), the refund covers the purchase price only.
We always aim to provide the best possible customer service—don't hesitate to contact us at support@larome-franchise.com if you have any questions or need assistance. Your satisfaction is our priority!
This policy is in line with EU consumer protection laws (including the 14-day statutory right of withdrawal) and our voluntary 90-day extension for your peace of mind. Effective as of March 08, 2026.