Returns & Refund Policy
Return Policy - L'arome Perfumes
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return and withdraw from the contract without giving any reason.
We want you to feel confident shopping for fragrances and beauty products. If something doesn't suit you, just send it back. It's that simple!
To be eligible for a return:
- The fragrance must be almost unused. You may spray it to check whether it suits you, but no more than approximately 5% of the bottle may be used.
- The box and all original packaging must be returned with the product, complete and undamaged, including any free gifts or samples that came with your order.
- You'll need proof of purchase (e.g., order confirmation or invoice).
- Note: If more than approximately 5% of the bottle has been used, or the box and original packaging are missing or damaged, we may deduct a proportional amount for the reduced value of the goods.
Return shipping: You will have to bear the direct cost of returning the goods. You choose how:
- You arrange the return yourself and pay for it, using any carrier you like. We then refund 100% of the price you paid for the product.
- Or we arrange the return for you for a flat fee of €25, which covers shipping the parcel back to us. We then refund 100% of the product price, minus that €25.
To start a return: Contact us at support@larome-franchise.com to let us know your decision to return. We'll guide you through the process and provide the return address and instructions. Items sent back without first contacting us will not be accepted or processed.
Exceptions: The right of withdrawal does not apply to personalized items (e.g., custom-engraved products), sealed goods unsuitable for return due to health/hygiene reasons once unsealed (e.g., certain cosmetics or testers in direct skin contact), or gift-wrapping services once provided.
Damages and issues: Please inspect your order as soon as you receive it. If the item is defective, damaged during transport, or if you received the wrong product, contact us immediately at support@larome-franchise.com so we can assess the issue and make it right. For justified claims (e.g., manufacturing defects or delivery damage), we'll cover return shipping costs and offer a repair, replacement, price reduction, or full refund as appropriate. The conditions above do not apply in these cases.
Exchanges: The quickest way to get the right item is to return the one you have (following the process above). Once your return is accepted and processed, simply place a new order for the desired product.
Refunds: We'll notify you by email once we've received and inspected your return, and confirm if the refund is approved. If approved, you'll be automatically refunded to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.
- For returns within the first 14 days of delivery, we'll also reimburse standard delivery costs (equivalent to the cheapest shipping option we offer). The cost of shipping the product back to us is not included, as set out above.
- For returns after 14 days (up to 90 days), the refund covers the purchase price only.
We always aim to provide the best possible customer service. Don't hesitate to contact us at support@larome-franchise.com if you have any questions or need assistance. Your satisfaction is our priority!
This policy is in line with EU consumer protection laws (including the 14-day statutory right of withdrawal) and our voluntary 90-day extension for your peace of mind. Effective as of September 02, 2026.
